Absorbing customer knowledge : how customer involvement enables service design success
Chris Storey and Christine Larbig
| Year of publication: |
February 2018
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|---|---|
| Authors: | Storey, Chris ; Larbig, Christine |
| Published in: |
Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 21.2018, 1, p. 101-118
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| Subject: | customer involvement | absorptive capacity | service concept | service design | Beziehungsmarketing | Relationship marketing | Kundenintegration | Customer integration | Konsumentenverhalten | Consumer behaviour | Absorption | Wissensmanagement | Knowledge management | Innovation | Dienstleistungsmanagement | Service management | Dienstleistungssektor | Service industry | Dienstleistungsinnovation | Service innovation | Dienstleistung | Services | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/1094670517712613 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011855781