Accentuate the positive : how identity affects customer satisfaction
Tilottama Ghosh Chowdhury; Kalpesh Kaushik Desai and Lisa Bolton
| Year of publication: |
2014
|
|---|---|
| Authors: | Ghosh Chowdhury, Tilottama ; Desai, Kalpesh Kaushik ; Bolton, Lisa |
| Published in: |
The journal of consumer marketing. - Bingley : Emerald Publishing Limited, ISSN 0736-3761, ZDB-ID 630151-4. - Vol. 31.2014, 5, p. 371-379
|
| Subject: | Performance | Experience | Service recovery | Identity | Satisfaction | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Persönlichkeitspsychologie | Personality psychology | Arbeitszufriedenheit | Job satisfaction | Beschwerdemanagement | Complaint management | Konsumentenverhalten | Consumer behaviour | Zufriedenheit | Emotion |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010423841