Achieving customer satisfaction through product-service systems
Jeh-Nan Pan; Hung Thi Ngoc Nguyen
| Year of publication: |
2015
|
|---|---|
| Authors: | Pan, Jeh-Nan ; Nguyen, Hung Thi Ngoc |
| Published in: |
European journal of operational research : EJOR. - Amsterdam : Elsevier, ISSN 0377-2217, ZDB-ID 243003-4. - Vol. 247.2015, 1 (1.11.), p. 179-190
|
| Subject: | Product-service system | Customer satisfaction | Balanced scorecard | DEMATEL | ANP | Kundenzufriedenheit | Balanced Scorecard | Leistungsbündel | Bundling strategy | Dienstleistungsqualität | Service quality |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011347107