Acquiring and developing human capital in service contexts : the interconnectedness of human capital resources
Year of publication: |
2011
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Authors: | Ployhart, Robert E. ; Iddekinge, Chad H. van ; MacKenzie, William I. |
Published in: |
Academy of Management journal : AMJ. - Valhalla, NY : Academy of Management, ISSN 0001-4273, ZDB-ID 221859-8. - Vol. 54.2011, 2, p. 353-368
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Subject: | Humanressourcen | Human resources | Ressourcenorientierter Ansatz | Resource-based view | Dienstleistungsqualität | Service quality | Schnellgastronomie | Fast-food industry | USA | United States |
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