Actions speak louder than words : the adaptive use of behavioral repair strategies on trust recovery
Christopher A. Nelson, James R. Brown
| Year of publication: |
2024
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|---|---|
| Authors: | Nelson, Christopher A. ; Brown, James R. |
| Published in: |
Industrial marketing management : the international journal for industrial and high-tech firms. - New York, NY [u.a.] : Elsevier, ISSN 1873-2062, ZDB-ID 2012747-9. - Vol. 122.2024, p. 89-105
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| Subject: | Commitment | Fairness | Relational selling | Trust recovery | Trust repair strategies | Unethical salesperson behavior | Vertrauen | Confidence | Arbeitsverhalten | Work behaviour | Verhaltensökonomik | Behavioral economics | Verkaufspersonal | Salespeople | Gerechtigkeit | Justice | Verhalten in Organisationen | Organizational behaviour | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.indmarman.2024.08.004 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015125002