Activating consumers for better service coproduction outcomes through eustress : the interplay of firm-assigned workload, service literacy, and organizational support
Martin Mende, Maura L. Scott, Mary Jo Bitner, and Amy L. Ostrom
| Year of publication: |
2017
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|---|---|
| Authors: | Mende, Martin ; Scott, Maura L. ; Bitner, Mary Jo ; Ostrom, Amy L. |
| Published in: |
Journal of public policy & marketing : JPP & M ; an annual publ. of the Division of Research, Graduate School of Business Administration, University of Michigan. - Chicago, Ill. : American Marketing Association, ISSN 0743-9156, ZDB-ID 83163-3. - Vol. 36.2017, 1, p. 137-155
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| Subject: | literacy | coproduction | eustress | well-being | organizational support |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1509/jppm.14.099 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011690548