//-->
From Uncertain Intentions to Actual Behavior: A Threshold Model of Whether and When Salespeople Quit
Chandrashekaran, Murali, (2000)
Do Frontline Mechanisms Matter? Impact of Quality and Productivity Orientations on Unit Revenue, Efficiency, and Customer Satisfaction
Marinova, Detelina, (2008)
Bottom-up learning in marketing frontlines: conceptualization, processes, and consequences
Ye, Jun, (2012)