Addressing service failure and initiating service recovery in online platforms : literature review and research agenda

Manu C. and Sreejesh S.

Year of publication:	2021
Authors:	Manu C ; Sreejesh, S.
Subject:	online \| recovery \| recovery outcomes \| Service failure \| systematic review \| Dienstleistungsqualität \| Service quality \| Beschwerdemanagement \| Complaint management \| Digitale Plattform \| Digital platform \| Bibliometrie \| Bibliometrics \| Kundenzufriedenheit \| Customer satisfaction \| Online-Handel \| Online retailing \| Electronic Commerce \| E-commerce \| Beziehungsmarketing \| Relationship marketing

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