Advancing the service sector with evolving technologies : techniques and principles

John Wang, [editor]

"This book discusses the application of information systems to service creation, modeling, and evolution, covering foundational concepts and innovations in service management, service-oriented computing, strategic information systems, and Web services"--

Year of publication:	2012
Other Persons:	Wang, John (contributor)
Publisher:	Hershey, Pa. : Business Science Reference
Subject:	Dienstleistungssektor \| Service industry \| Kundenservice \| Customer service \| Unternehmensarchitektur \| Enterprise architecture \| Digitale Dienste \| Web-based service
Description of contents:	Table of Contents [gbv.de]

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