Advancing the service sector with evolving technologies : techniques and principles

John Wang, editor

"This book discusses the application of information systems to service creation, modeling, and evolution, covering foundational concepts and innovations in service management, service-oriented computing, strategic information systems, and Web services"--Provided by publisher.

Year of publication:	2012
Other Persons:	Wang, John (contributor)
Institutions:	IGI Global (contributor)
Publisher:	Hershey, Pa : IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA)
Subject:	Dienstleistungssektor \| Service industry \| Digitale Dienste \| Web-based service \| Kundenservice \| Customer service \| Unternehmensarchitektur \| Enterprise architecture

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