Affordances advancing user-created communication (UCC) in service : interactivity, visibility and anonymity
Robert Ciuchita, Gustav Medberg and Valeria Penttinen, Christoph Lutz, Kristina Heinonen
| Year of publication: |
2022
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|---|---|
| Authors: | Ciuchita, Robert ; Medberg, Gustav ; Penttinen, Valeria ; Lutz, Christoph ; Heinonen, Kristina |
| Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5826, ZDB-ID 2495133-X. - Vol. 33.2022, 4/5, p. 688-704
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| Subject: | Affordances | Anonymity | Digital platforms | Interactivity | User-created communication (UCC) | Visibility | Kommunikation | Communication | Digitale Plattform | Digital platform |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JOSM-10-2021-0407 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013325744