After-sales service competition in a supply chain : optimization of customer satisfaction level or profit or both?
Hisashi Kurata; Seong-hyun Nam
| Year of publication: |
2010
|
|---|---|
| Authors: | Kurata, Hisashi ; Nam, Seong-hyun |
| Published in: |
International journal of production economics. - Amsterdam [u.a.] : Elsevier, ISSN 0925-5273, ZDB-ID 1092526-0. - Vol. 127.2010, 1, p. 136-146
|
| Subject: | Lieferkette | Supply chain | Dauerhafte Konsumgüter | Durable goods | Vergleich | Comparison | Garantie | Warranty | Kundenservice | Customer service | Kundenzufriedenheit | Customer satisfaction | Theorie | Theory | USA | United States |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10008652488