After-sales service competition in a supply chain : does uncertainty affect the conflict between profit maximization and customer satisfaction?
Hisashi Kurata; Seong-Hyun Nam
| Year of publication: |
2013
|
|---|---|
| Authors: | Kurata, Hisashi ; Nam, Seong-hyun |
| Published in: |
International journal of production economics. - Amsterdam [u.a.] : Elsevier, ISSN 0925-5273, ZDB-ID 1092526-0. - Vol. 144.2013, 1, p. 268-280
|
| Subject: | After-sales service | Uncertainty | Supply chain management | Game theory | Marketing–operations interface | Lieferkette | Supply chain | Kundenzufriedenheit | Customer satisfaction | Kundenservice | Customer service | Spieltheorie | Risiko | Risk |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009773133