Agent-based queuing model for call center forecasting and management optimization
Gao Niu, Jeyaraj Vadiveloo and Mengnong Xu
| Year of publication: |
2019
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|---|---|
| Authors: | Niu, Gao ; Vadiveloo, Jeyaraj ; Xu, Mengnong |
| Published in: |
Advances in business and management forecasting. - Bingley : Emerald, ISSN 1477-4070, ZDB-ID 1432281-X. - Vol. 13.2019, p. 121-133
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| Subject: | Agent-based model | Business forecasting | Call center | Management optimization | Queuing model | Staff allocation | Callcenter | Call centre | Agentenbasierte Modellierung | Agent-based modeling | Warteschlangentheorie | Queueing theory | Prognoseverfahren | Forecasting model | Personaleinsatzplanung | Crew scheduling |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/S1477-407020190000013014 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012154914