Alexa, what's on my shopping list? : transforming customer experience with digital voice assistants
Eugene Cheng-Xi Aw, Garry Wei-Han Tan, Tat-Huei Cham, Ramakrishnan Raman, Keng-Boon Ooi
| Year of publication: |
2022
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|---|---|
| Authors: | Aw, Eugene Cheng-Xi ; Tan, Garry Wei-Han ; Cham, Tat Huei ; Raman, Ramakrishnan ; Ooi, Keng-Boon |
| Published in: |
Technological forecasting & social change : an international journal. - Amsterdam : Elsevier, ISSN 0040-1625, ZDB-ID 280700-2. - Vol. 180.2022, p. 1-13
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| Subject: | Artificial intelligence | PLS-SEM | Customer experience | Digital voice assistant | Parasocial interactions | Smart-shopping perception | Künstliche Intelligenz | Digitalisierung | Digitization | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Online-Handel | Online retailing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.techfore.2022.121711 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013429231