Alternative Indexes for Monitoring Customer Perceptions of Service Quality: A Comparative Evaluation in a Retail Context
| Year of publication: |
1998
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|---|---|
| Authors: | Hurley, Robert F. ; Estelami, Hooman |
| Published in: |
Journal of the Academy of Marketing Science. - New York, NY : Springer Science + Business Media LLC, ISSN 0092-0703, ZDB-ID 11878654. - Vol. 26.1998, 3, p. 209-221
|