Altruistic punishment : a consumer response to service failure
Renata Gonçalves Santos Silva, Patricia Liebesny Broilo, Lélis Balestrin Espartel, and Kenny Basso
| Year of publication: |
2017
|
|---|---|
| Authors: | Silva, Renata Gonçalves Santos ; Broilo, Patricia Liebesny ; Espartel, Lélis Balestrin ; Basso, Kenny |
| Published in: |
Journal of marketing theory and practice. - Statesboro, GA : Assoc., ISSN 1069-6679, ZDB-ID 2034622-0. - Vol. 25.2017, 4, p. 421-435
|
| Subject: | Kundenservice | Customer service | Konfliktregelung | Dispute settlement | Konsumentenverhalten | Consumer behaviour | Sozialpsychologie | Social psychology |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/10696679.2017.1345596 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011771104