An analysis of satisfaction of passenger services offered in premium trains in Indian railways with reference to northern zone

Atul Choudhary, Sanjeev Bansal, Anu Prashaant and Prashant Sharma

Year of publication:	2021
Authors:	Choudhary, Atul ; Bansal, Sanjeev ; Prashaant, Anu ; Sharma, Prashant
Published in:	International journal of business and globalisation : IJBG. - Genève [u.a.] : Inderscience Enterprises, ISSN 1753-3635, ZDB-ID 2435929-4. - Vol. 29.2021, 2, p. 198-210
Subject:	SERVQUAL model \| northern railways \| passengers' satisfaction \| premium trains \| service quality \| Dienstleistungsqualität \| Service quality \| Kundenzufriedenheit \| Customer satisfaction \| Schienenverkehr \| Railway transport \| Indien \| India \| Schienenpersonenverkehr \| Passenger rail transport \| Bahnpolitik \| Railway policy

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