An analysis of service quality measurement of the green payment service in India : a SERVQUAL model
Munish Gupta, Vikas Sharma and Kshitiz Jangir
| Year of publication: |
2024
|
|---|---|
| Authors: | Gupta, Munish ; Sharma, Vikas ; Jangir, Kshitiz |
| Published in: |
Green management : a new paradigm in the world of business. - New York : Nova Science Publishers, ISBN 979-8-89113-343-3. - 2024, p. 205-219
|
| Subject: | green payment system | online banking | customer satisfaction | SERVQUAL | principal component analysis | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Indien | India | Electronic Banking | Electronic banking | Zahlungsverkehr | Payment transactions | Messung | Measurement |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015057723