An application of retailing service quality practices influencing customer loyalty toward retailers
Achchuthan Sivapalan and Charles Jebarakirthy
| Year of publication: |
2017
|
|---|---|
| Authors: | Sivapalan, Achchuthan ; Jebarakirthy, Charles |
| Published in: |
Marketing intelligence & planning. - Bingley : Emerald Group Publishing Limited, ISSN 0263-4503, ZDB-ID 83207-8. - Vol. 35.2017, 7, p. 842-857
|
| Subject: | Customer loyalty | Supermarkets | Dimensions of RSQ | Information on retailers | Retailing service quality (RSQ) | Dienstleistungsqualität | Service quality | Einzelhandel | Retail trade | Beziehungsmarketing | Relationship marketing | Lebensmitteleinzelhandel | Food retailing | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Kundenbindung | Customer retention |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/MIP-09-2016-0178 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011798023