An assessment of service quality for international distribution centers in Taiwan : a QFD approach with fuzzy AHP
Year of publication: |
April-June 2016
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Authors: | Huang, Show-Hui S. ; Hsu, Wen-Kai K. |
Published in: |
Maritime policy and management : MPM. - London : Taylor & Francis, ISSN 0308-8839, ZDB-ID 750606-5. - Vol. 43.2016, 3/4, p. 509-523
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Subject: | International distribution center | service quality | fuzzy | AHP | QFD | Taiwan | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Fuzzy-Set-Theorie | Fuzzy sets | AHP-Verfahren | AHP approach |
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