An asymmetric configural model approach for understanding complainer emotions and loyalty
Year of publication: |
September 2016
|
---|---|
Authors: | Kasnakoglu, Berna Tari ; Yılmaz, Çengiz ; Varnali, Kaan |
Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 69.2016, 9, p. 3659-3672
|
Subject: | Complainer emotions | Customer complaint behavior | CCB | Complaint management | Complexity theory | fsQCA | Emotion | Konsumentenverhalten | Consumer behaviour | Beschwerdemanagement | Beziehungsmarketing | Relationship marketing |
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