An empirical investigation of factors affecting web-based and face-to-face student satisfactions with course website
Qidong Cao; Xue Bai; Thomas E. Griffin
| Year of publication: |
2012
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|---|---|
| Authors: | Cao, Qidong ; Bai, Xue ; Griffin, Thomas E. |
| Published in: |
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association. - Hershey, Pa. : IGI Global, ISSN 1935-5688, ZDB-ID 2498765-7. - Vol. 4.2011/12, 2, p. 19-32
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| Subject: | Website | Studierende | Students | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Zufriedenheit | Satisfaction |