An empirical model of customer service quality and customer loyalty in an international electronics company
Amjad A. Abu-ELSamen; Mamoun N. Akroush; Ameen L. AL-Sayed; Hasan J. Hasan
| Year of publication: |
2012
|
|---|---|
| Authors: | Abu-ELSamen, Amjad A. ; Akroush, Mamoun N. ; AL-Sayed, Ameen L. ; Hasan, Hasan J. |
| Published in: |
International journal of electronic business. - Olney, Bucks. : Inderscience Publ., ISSN 1470-6067, ZDB-ID 2106327-8. - Vol. 10.2012, 1, p. 39-63
|
| Subject: | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Kundenservice | Customer service | Kundenzufriedenheit | Customer satisfaction | Taiwan | Elektronikindustrie | Electronics industry | Kundenbindung | Customer retention |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009658700