An employment systems approach to turnover : human resources practices, quits, dismissals, and performance

Rosemary Batt; Alexander J. S. Colvin

Year of publication:	2011
Authors:	Batt, Rosemary L. ; Colvin, Alexander James
Published in:	Academy of Management journal : AMJ. - Valhalla, NY : Academy of Management, ISSN 0001-4273, ZDB-ID 221859-8. - Vol. 54.2011, 4, p. 695-717
Subject:	Personalmanagement \| Human Resource Management \| Kündigung \| Dismissal \| Kundenservice \| Customer service \| Unternehmenserfolg \| Firm performance \| Callcenter \| Call centre \| USA \| United States

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