An evaluation system for IT outsourcing customer satisfaction using the analytic hierarchy process : the case study in Korea
YongKi Yoon; Kun Shin Im
| Year of publication: |
2007
|
|---|---|
| Authors: | Yoon, YongKi ; Im, Kun Shin |
| Published in: |
Strategic use of information technology for global organizations. - Hershey, Pa. [u.a.] : IGI Publishing, ISBN 978-1-59904-292-3. - 2007, p. 354-382
|
| Subject: | Informationstechnik | Information technology | Outsourcing | Lieferantenmanagement | Supplier relationship management | Kundenzufriedenheit | Customer satisfaction | AHP-Verfahren | AHP approach | Südkorea | South Korea |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003536336