An experimental investigation of the role of face in service failure and recovery encounters
Jiangang Du; Xiucheng Fan and Tianjun Feng
| Year of publication: |
2010
|
|---|---|
| Authors: | Du, Jiangang ; Fan, Xiucheng ; Feng, Tianjun |
| Published in: |
The journal of consumer marketing. - Bingley : Emerald Publishing Limited, ISSN 0736-3761, ZDB-ID 630151-4. - Vol. 27.2010, 7, p. 584-593
|
| Subject: | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Kundenzufriedenheit | Customer satisfaction | Emotion | Soziales Verhalten | Social behaviour | China |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10008772834