An Exploratory Study on Consumer Perceptions of Service Quality in Technology-Based Self-Service
| Year of publication: |
2006
|
|---|---|
| Authors: | Anitsal, Ismet ; Paige, Rosalind |
| Published in: |
Services marketing quarterly. - New York, NY : Haworth Press, ISSN 1533-2969, ZDB-ID 20507926. - Vol. 27.2006, 3, p. 53-68
|