An extended service recovery model: the moderating impact of temporal sequence of events
| Year of publication: |
2012
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|---|---|
| Authors: | Prasongsukarn, Kriengsin ; Patterson, Paul G. |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 0887-6045, ZDB-ID 10271405. - Vol. 26.2012, 7 (5.10.), p. 510-521
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