Service failure recovery: The moderating impact of individual-level cultural value orientation on perceptions of justice
| Year of publication: |
2006
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|---|---|
| Authors: | Patterson, Paul G. ; Cowley, Elizabeth ; Prasongsukarn, Kriengsin |
| Published in: |
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy. - Amsterdam : Elsevier, ISSN 0167-8116, ZDB-ID 6226917. - Vol. 23.2006, 3, p. 263-278
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