An integrated approach to project management using the Kano model and QFD : an empirical case study
Sonia M. Lo, Han-Ping Shen and James C. Chen
| Year of publication: |
December 2017
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| Authors: | Lo, Sonia M. ; Shen, Han-Ping ; Chen, James C. |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 28.2017, 13, p. 1584-1608
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| Subject: | project management | modified Delphi method | Kano model | quality function deployment | Qualitätsmanagement | Quality management | Projektmanagement | Project management | Kundenzufriedenheit | Customer satisfaction | Delphi-Methode | Delphi technique | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/14783363.2016.1151780 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011817002