An integrated closed-loop model for service performance management

R. Parameshwaran; P. S. S. Srinivasan

Year of publication:	2008
Authors:	Parameshwaran, R. ; Srinivasan, P. S. S.
Published in:	International journal of services and operations management. - Olney : Inderscience, ISSN 1744-2370, ZDB-ID 2186492-5. - Vol. 4.2008, 1, p. 34-55
Subject:	Performance-Management \| Performance management \| Dienstleistungssektor \| Service industry \| Dienstleistungsmanagement \| Service management \| AHP-Verfahren \| AHP approach \| Qualitätsmanagement \| Quality management \| Dienstleistungsqualität \| Service quality

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