An investigative study of operational performance and service quality of Indian public sector banks

Sajeev Abraham George; Nilanjan Chattopadhyay

Year of publication:	2012
Authors:	George, Sajeev Abraham ; Caṭṭopādhyāẏa, Nīlāñjana
Published in:	International journal of business performance management. - Milton Keynes : Inderscience Enterprises, ISSN 1368-4892, ZDB-ID 2000476-X. - Vol. 13.2012, 3/4, p. 408-425
Subject:	Dienstleistungsqualität \| Service quality \| Indien \| India \| Bank \| Öffentliche Bank \| Public bank \| Performance-Messung \| Performance measurement

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