An online reviews-driven method for the prioritization of improvements in hotel services

Chenxi Zhang, Zeshui Xu, Xunjie Gou, Shuixia Chen

Year of publication:	2021
Authors:	Zhang, Chenxi ; Xu, Zeshui ; Gou, Xunjie ; Chen, Shuixia
Published in:	Tourism management : research, policies, practice. - Amsterdam [u.a.] : Elsevier Science, ISSN 0261-5177, ZDB-ID 802245-8. - Vol. 87.2021, p. 1-13
Subject:	Asymmetric relationship \| Customer satisfaction \| Hotel service improvement \| Online reviews \| Three-way decision model \| Kundenzufriedenheit \| Hotellerie \| Hotel industry \| Dienstleistungsqualität \| Service quality \| Konsumentenverhalten \| Consumer behaviour \| Virales Marketing \| Viral marketing \| Online-Handel \| Online retailing

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