Examining the negative relationship between length of stay at a hotel and customer satisfaction : evidence from online customer reviews
Jong Min Kim and Jeongsoo Han
| Year of publication: |
2023
|
|---|---|
| Authors: | Kim, Jong Min ; Han, Jeongsoo |
| Subject: | Customer satisfaction | Hotel levels | Length of stay | Online reviews | Review ratings | Kundenzufriedenheit | Hotellerie | Hotel industry | Virales Marketing | Viral marketing | Online-Handel | Online retailing | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Dauer | Duration | Beziehungsmarketing | Relationship marketing |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJCHM-04-2022-0437 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014430082