Analysis of factors affecting the stickiness of freight forwarders based on customer experience
Bin Yang, Jian Xue
| Year of publication: |
2020
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|---|---|
| Authors: | Yang, Bin ; Xue, Jian |
| Published in: |
Inventi impact: international trade. - Bhopal : IJPL, ISSN 2249-0930, ZDB-ID 2681336-1. - 2020, 3, p. 153-165
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| Subject: | Customer Experience | Customer Stickiness | Freight Forwarding | Beziehungsmarketing | Relationship marketing | Transportgewerbe | Freight transport industry | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.4236/ajibm.2020.102025 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012654639