Application of statistical process ,control in service and industry : a case study of the restaurant sector

Nima Mirzaei, Sadegh Niroomand and Rahim Zare

Year of publication:	2016
Authors:	Mirzaei, Nima ; Niroomand, Sadegh ; Zare, Rahim
Published in:	Journal of modelling in management. - Bingley : Emerald Group Publishing Limited, ISSN 1746-5664, ZDB-ID 2258349-X. - Vol. 11.2016, 3, p. 763-782
Subject:	Decision making \| Data analysis \| SERVQUAL \| Control charts \| Management \| Service quality \| Statistical process control \| Dienstleistungsqualität \| Statistische Qualitätskontrolle \| Statistical quality control \| Qualitätsmanagement \| Quality management \| Statistische Methode \| Statistical method \| Gastronomie \| Restaurant industry \| Dienstleistungssektor \| Service industry

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