Applying performance measurement in service operations : analysis of contextual differences

Aki Jääskeläinen ana Harri Laihonen

Year of publication:	2014
Authors:	Jääskeläinen, Aki ; Laihonen, Harri
Published in:	International journal of business performance management. - Milton Keynes : Inderscience Enterprises, ISSN 1368-4892, ZDB-ID 2000476-X. - Vol. 15.2014, 3, p. 243-261
Subject:	contingency theory \| multiple case study \| performance measurement \| service management \| service operations management \| Performance-Messung \| Performance measurement \| Dienstleistungsmanagement \| Service management \| Kontingenztheorie \| Contingency theory

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