Approximation and analysis of a call center with flexible and specialized servers
| Year of publication: |
2004
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|---|---|
| Authors: | Shumsky, Robert A. |
| Published in: |
OR spectrum : quantitative approaches in management. - Berlin : Springer, ISSN 0171-6468, ZDB-ID 20738857. - Vol. 26.2004, 3, p. 307-330
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