Are TQM practices supporting customer satisfaction and service quality?
Keng-Boon Ooi; Binshan Lin; Boon-In Tan; Alain Yee-Loong Chong
| Year of publication: |
2011
|
|---|---|
| Authors: | Ooi, Keng-boon ; Lin, Binshan ; Tan, Boon-in ; Chong, Alain Yee Loong |
| Published in: |
The journal of services marketing. - Bingley : Emerald Group Publishing Limited, ISSN 0887-6045, ZDB-ID 1027140-5. - Vol. 25.2011, 6, p. 410-419
|
| Subject: | Qualitätsmanagement | Quality management | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | KMU | SME | Dienstleistungssektor | Service industry | Malaysia |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009390054