The impact of TQM practices on learning organisation and customer orientation : a survey of small service organisations in Malaysia
Yueh-Sin Ang; Voon-Hsien Lee and Boon-In Tan; Alain Yee-Long Chong
| Year of publication: |
2011
|
|---|---|
| Authors: | Ang, Yueh-Sin ; Lee, Voon-Hsien ; Tan, Boon-In ; Chong, Alain Yee-Long |
| Published in: |
International journal of services, economics and management. - Genève : Inderscience Enterprises, ISSN 1753-0822, ZDB-ID 2422828-X. - Vol. 3.2011, 1, p. 62-77
|
| Subject: | Qualitätsmanagement | Quality management | Kundenzufriedenheit | Customer satisfaction | Lernende Organisation | Learning organization | KMU | SME | Dienstleistungssektor | Service industry | Malaysia |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10008908355