As They Sow, so Shall They Reap: Customers’ Influence on Customer Satisfaction at the Customer Interface
| Year of publication: |
2013
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| Authors: | Stock, Ruth ; Bednarek, Marei |
| Institutions: | Fachbereich Rechts- und Wirtschaftswissenschaften, Technische Universität Darmstadt |
| Series: | |
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| Type of publication: | Book / Working Paper |
| Notes: | for complete metadata visit http://tubiblio.ulb.tu-darmstadt.de/63444/ Published in Journal of the Academy of Marketing Science (2013) |
| Source: |
Persistent link: https://www.econbiz.de/10010850804