Assessing antecedents of loyalty in the industrial relationship model : an examination of base model constituents and moderators
Andreas Samudro, and Vonny Susanti
| Year of publication: |
2022
|
|---|---|
| Authors: | Samudro, Andreas ; Susanti, Vonny |
| Subject: | customer loyalty | customer satisfaction | Perceived quality | perceived value | switching cost | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Wechselverhalten | Switching behaviour | Dienstleistungsqualität | Service quality |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/15332667.2022.2061835 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013463242