Assessing customer citizenship behaviors in the airline industry : investigation of service quality and value
Mina Woo
| Year of publication: |
2019
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|---|---|
| Authors: | Woo, Mina |
| Published in: |
Journal of air transport management. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6997, ZDB-ID 1208154-1. - Vol. 76.2019, p. 40-47
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| Subject: | Airline services | Service quality | Intangible and tangible resources | Perceived value | Consumer citizenship behavior | Dienstleistungsqualität | Fluggesellschaft | Airline | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Arbeitsverhalten | Work behaviour | Beziehungsmarketing | Relationship marketing | Luftverkehr | Air transport |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jairtraman.2019.02.006 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012119109