Assessing the effects of service quality and justice on customer satisfaction and the continuance intention of mobile value-added services: An empirical test of a multidimensional model
| Year of publication: |
2012
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|---|---|
| Authors: | Zhao, Ling ; Lu, Yaobin ; Zhang, Long ; Chau, Patrick Y.K. |
| Published in: |
Decision support systems : DSS ; the international journal. - Amsterdam [u.a.] : Elsevier, ISSN 0167-9236, ZDB-ID 516545. - Vol. 52.2012, 3, p. 645-657
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