Assessing service quality using fuzzy numbers and TOPSIS : an application to self-contained and serviced apartments
Juan Carlos Martín, Cira Mendoza and Concepción Román
| Year of publication: |
2019
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|---|---|
| Authors: | Martín, Juan Carlos ; Mendoza, Cira ; Román, Concepción |
| Published in: |
International journal of business and systems research. - Genève : Inderscience Enterprises, ISSN 1751-200X, ZDB-ID 2422801-1. - Vol. 13.2019, 3, p. 275-296
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| Subject: | fuzzy numbers | TOPSIS | service quality | extra-hotel industry | self-contained and serviced apartments | SCSAs | elasticity | serviced-apartments | ideal solutions | attribute relative performance | observation relative performance | Dienstleistungsqualität | Service quality | Fuzzy-Set-Theorie | Fuzzy sets | Performance-Messung | Performance measurement | Multikriterielle Entscheidungsanalyse | Multi-criteria analysis |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJBSR.2019.100373 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012110510