Assessing students' rating in higher education: A SERVQUAL approach
| Year of publication: |
2009
|
|---|---|
| Authors: | Chatterjee, Aditya ; Ghosh, Chiranjib ; Bandyopadhyay, Souvik |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 21017797. - Vol. 20.2009, 10, p. 1095-1110
|