Assessing the impact of response styles on cross-cultural service quality evaluation : a simplified approach to eliminating the problem
Nina Reynolds and Anne Smith
| Year of publication: |
2010
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|---|---|
| Authors: | Reynolds, Nina ; Smith, Anne |
| Published in: |
Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 13.2010, 2, p. 230-243
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| Subject: | Bank | Dienstleistungsqualität | Service quality | Bewertung | Evaluation | Kulturelle Identität | Cultural identity | Vergleich | Comparison | Afrika | Africa | China | Großbritannien | United Kingdom |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003982867