Assessing the quality of a decision support E-service
Mark Springer; Craig Tyran; Steve Ross
| Year of publication: |
2013
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|---|---|
| Authors: | Springer, Mark ; Tyran, Craig ; Ross, Steve |
| Published in: |
International journal of e-business research : an official publication of the Information Resources Management Association. - Hershey, Pa. : IGI Global, ISSN 1548-1131, ZDB-ID 2201735-5. - Vol. 9.2013, 2, p. 61-80
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| Subject: | Customer Loyalty | E-Service Quality | E-Service Websites | E-Services | Service Quality (SERVQUAL) | Web Site Design | Website | Dienstleistungsqualität | Service quality | Electronic Commerce | E-commerce | Kundenzufriedenheit | Customer satisfaction | Online-Handel | Online retailing | Beziehungsmarketing | Relationship marketing | Digitale Dienste | Web-based service | Konsumentenverhalten | Consumer behaviour |