Assessing the Self-service Technology Encounters: Development and Validation of SSTQUAL Scale
| Year of publication: |
2011
|
|---|---|
| Authors: | Lin, Jiun-Sheng Chris ; Hsieh, Pei-Ling |
| Published in: |
Journal of retailing. - New York, NY [u.a.] : Elsevier, ISSN 0022-4359, ZDB-ID 4108024. - Vol. 87.2011, 2, p. 194-207
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